I got my TDF in October 2011, it was ordered in July 2011, but took 3 months to actually get it. The bike was a little flaky at first, then the controller (control panel) stopped associating with the wireless. I was sent a new controller, got it installed and everything worked well until March 2012. The lift motor, controls the incline/decline, went out leaving the bike in a 20% decline. The resistance was that of 20% decline as well, so there was no using it as there was basically no resistance.
They replaced the lift motor and sensing wire. This did not fix it, so they replaced the console (second time). Technician still could not get it to work, a third console was sent and a replacement power board. Still not working and now we are into May 2012. Fourth repair attempt by the technician was to replace the entire wiring harness from the console to the main unit, a second power board and a second lift motor was sent.
Technician could not get the lift motor out as the holding bolt was stripped. My son actually got it removed for them. Had to wait for a new bolt to arrive. By the time it arrived, got technician rescheduled an actually got the unit repaired it was mid June 2012. This was now great outdoor riding weather so I was not interested in using at this time. So the next time I actually get on the bike is October 2012.
The great thing about the TDF is the interface with iFit.com. The iFit.com website allows you to create your own routes with a google map interface, so when you do the ride it will simulate the hills. You can also download other available maps, like some sections of the actual TDF route. As I say this is a great feature, but it is the same as the bike, it is great when it works.
iFit.com upgraded their website at the end of November 2012. Since that time they have not been able to restore my previous workouts or previously created routes. New routes that I create and some of the downloaded routes fail to load on to the bike.
On January 1st, I was doing my first ride on the new year when my TDF broke down again. It is now stuck in a 20% incline, the good thing is that the resistance is not affected. It would be impossible to ride a 20% incline all the time. So right now I am stuck with a bike sitting at a 20% incline that I have to manually adjust the resistance on. Icon Fitness has ordered and sent me a wire, once it arrives I get to call the Technician and wait for them to come out and repair it.
I have really not had the use of the TDF as much as I would like. It is a great bike when it works. But the customer service from Icon Fitness is poor at best. You tell them the issue, they guess at the parts you will need and ship them. Once the parts arrive you call the service technician out, wait two weeks for the appointment date to find out they did not send what was needed.
I have the 1st generation TDF. I have heard the 2nd Generation TDF is much better, and I see a 3rd generation model is due out this spring. The 3rd Gen model has drop handlebars with standard controllers for shifting and a 7 inch touch screen.
Sorry for the rant, but I just had to get this off my chest.
