ProForm Le Tour De France Spin bike - The saga continues

I just updated my post from the breakdown in Janurary.  The bike again brokedown on February 12, 2013.  So I had about 3 weeks of use before it broke again.  Same issue, the bike is stuck in the 20% incline postion.

UTS =  Universal Technical Services -  Extended warranty provider - Owned by Icon Fitness
Proform = Manufacturer of fitness equipment -  Owned by Icon Fitness
iFit.com =  Online fitness tracking for compatible devices  - Owned by Icon Fitness

• 2/12/13 - Bike broke - notified UTS - sending new circuit board
• 2/13/13 - Notified by UTS part has shipped
• 2/18/13 - Part from UTS arrive - Notified LAPD engineering
• 2/20/13 - LAPD engineering shows up - they need a new lift motor.
• 2/27/13 - Contacted LAPD engineering to get status. 
                                 They state parts were ordered on Monday 2/25/13
• 2/28/13 - Notified by UTS that new parts have been ordered
• 3/1/13  -  Nofified by UTS that new parts have shipped
• 3/7/13  -  Parts from UTS arrive
• 3/8/13  -  Notified LAPD engineering that parts have arrived.