In June 2011 I turned 50. Since I am getting older, I feel that I should slow down and enjoy my bike rides more. So I will being doing more solo riding and touring that will give me the time to just ride and enjoy.

The purpose of this blog is to share my ride 'events', insights and experiences with others.

Enjoy my blog and hopefully you will get something out of it that will benefit your own riding.

Monday, January 14, 2013

ProForm Repair Update

Well, I was hoping that having a different company responsible for the maintenance and them using a different company for the actual repair might speed up getting my ProForm Tour De France trainer repaired sooner than the manufacturer.  I really should have know better since Universal Technical Services (UTS)  www.utserv.com, ProForm and Ifit are all owned by Icon Fitness.

So the rundown so far:


Jan 1, 2013          TDF stuck in 20% incline
                                Incline calibration shows = results show a bad Trans Max value = 0

Jan 2, 2013          Called Icon extended warranty service
                                LAPD Engineering will be the company taking care of repair.
                                They will call and schedule an appointment.
                                Shipping sensor wire to me via standard USPS. 
                                Will take approximately a week for it to arrive.

Jan 3, 2013        Received notice that sensor wire was shipped

Jan 5, 2013          Received call from technician assigned to do the repair.  Explained what was going on.
                                He said he would ordered more parts.

Jan 7, 2013        Received notice that parts were ordered (lift motor and power board)

Jan 8, 2013        Received notice that parts were shipped
                                Received sensor wire and Teflon grease

Jan 10, 2013        Received lift motor (did not open box, thought it was both lift motor and power board)
                                Sent  notice to LAPD Engineering that parts arrived

Jan 11, 2013        Received power board

Jan 14, 2013        Left VM at LAPD Engineering stating that I had not heard from them yet.

Jan 14, 2013        Received call from Technician, repair scheduled for Jan. 23rd.  (Next available date)

So currently it appears that I will have a functioning trainer only 3 weeks after I first notified UTS of the problem.

The service plan that I purchased is the "Premier Warranty".  Their website says unmatched customer service.  Not sure any other company would want to have service levels that match their poor service.
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17 comments:

  1. Brent B12 March, 2013 07:11

    Bike was actually repaired on Jan. 23rd.

    ReplyDelete
  2. Techie07 April, 2013 10:46

    What turned out to be the problem?

    ReplyDelete
    Replies
    1. Brent B07 April, 2013 11:59

      They replaced the lift motor, but it failed soon after. So they replaced it again. Now it has failed again, but this time they think that it is the wiring.

      Delete
  3. calibration30 April, 2013 02:23

    interesting blog. It would be great if you can provide more details about it. Thank you...



    Mass Calibration

    ReplyDelete
  4. Anonymous07 June, 2013 05:52

    I have had the exact same problem. Bad trans max value = 0 on May 15. Parts delivered May 30. Bike repaired yesterday, June 6. Rode 10 miles last night and bike broke down at mile 6.4 this morning. Bad trans max value = 0. I couldn't even get 17 miles in before the bike broke down again. Did you ever isolate the problem to the wiring or did the motor have to be replaced again? BTW, I am on motor 3 currently so this would be motor #4. Very frustrating. Any help you can give me would be greatly appreciated. Thanks.
    Mark

    ReplyDelete
  5. Anonymous18 March, 2014 09:59

    Can anyone explain which wires were the cause of the bad trans max value? I am getting this code and replaced the incline motor and wires, power board and resistance motor with no success.

    ReplyDelete
  6. Brown Fiskit12 February, 2015 00:59

    Thanks for sharing your views and problems! It's really an informative post.

    ReplyDelete
  7. Unknown20 April, 2015 07:47

    I am experiencing the same problems with that error code. I have replaced my board because they said that was the problem. Still no issue resolved. Then they told me I needed to replace the motor. I said I had just given you $200 and you expect me to spend another 450. Fortunately I did buy this unit at the Goodwill for a $150 but I have still yet to spend 450 for a motor when I put power to it the motor does work

    ReplyDelete
  8. Unknown06 December, 2015 17:19

    I am on 2 nd board and 2 nd rear bearing. Now i have bad trans value 0 b this is the worst piece of junk i ever bought! Ive spent 1800 on bike and repairs!

    ReplyDelete
  9. Unknown06 December, 2015 17:25

    I am on 2 nd board and 2 nd rear bearing. Now i have bad trans value 0 b this is the worst piece of junk i ever bought! Ive spent 1800 on bike and repairs!

    ReplyDelete
  10. Anonymous13 January, 2016 16:51

    the same thing has happened to me with my bike and the error message. The bike was giving to me so I dont want to spend any money on repair., my question is it still usable?

    ReplyDelete
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