So the rundown so far:
Jan 1, 2013 TDF stuck in 20% inclineIncline calibration shows = results show a bad Trans Max value = 0
Jan 2, 2013 Called Icon extended warranty serviceLAPD Engineering will be the company taking care of repair.
They will call and schedule an appointment.
Shipping sensor wire to me via standard USPS.
Will take approximately a week for it to arrive.
Jan 3, 2013 Received notice that sensor wire was shipped
Jan 5, 2013 Received call from technician assigned to do the repair. Explained what was going on.He said he would ordered more parts.
Jan 7, 2013 Received notice that parts were ordered (lift motor and power board)
Jan 8, 2013 Received notice that parts were shippedReceived sensor wire and Teflon grease
Jan 10, 2013 Received lift motor (did not open box, thought it was both lift motor and power board)Sent notice to LAPD Engineering that parts arrived
Jan 11, 2013 Received power board
Jan 14, 2013 Left VM at LAPD Engineering stating that I had not heard from them yet.
Jan 14, 2013 Received call from Technician, repair scheduled for Jan. 23rd. (Next available date)
So currently it appears that I will have a functioning trainer only 3 weeks after I first notified UTS of the problem.
The service plan that I purchased is the "Premier Warranty". Their website says unmatched customer service. Not sure any other company would want to have service levels that match their poor service.